Award Winning Customer Service and Support

At AB Dick Document Solutions, our customer’s productivity and satisfaction are truly our top priorities. To this end, we go to great lengths to ensure timely, efficient, effective, and courteous customer service.

Our award-winning Service Department, comprised of technicians, certified network engineers, and technology consultants, are experts in their fields. Through ongoing education and training, these men and women are continually deepening their knowledge and skills, earning the latest accreditations and manufacturer certifications.  Our employees leverage their comprehensive knowledge to provide you with the singular technical assistance AB Dick Document Solutions is known for. We are immensely proud of their achievements and honored to be able to share their unique expertise and experience with you.

We are similarly proud of the contributions of AB Dick Document Solutions’s exceptional Customer Support Team. Our dedicated clerical professionals, in-house technicians, and branch managers ensure your continuing satisfaction with their friendly, knowledgeable, and personal attention.

Year after year, AB Dick Document Solutions has been synonymous with high-quality products, great reliability, and a high level of immediate customer response throughout the State of Michigan. Our call center is staffed and ready to assist you 24/7 and, as a result, our service is consistently rated among the best in the industry.

Want more information? Have an equipment-service suggestion? We can set up a regular maintenance schedule for all of your office equipment, such as printers and copiers, in one cost-effective package, keeping them running in top condition and reducing the likelihood of major equipment failures and costly downtime.

Need Service Now?

If you are already a AB Dick Document Solutions customer, your equipment will likely have already been tagged with one of our Equipment ID numbers. It can be typically found on a sticker somewhere near the main power switch.

If your equipment has not yet been tagged with one of our ID numbers and/or you are not yet a AB Dick Document Solutions customer, please complete the form below and we can get started.

If you prefer, you may also contact us by phone, email, or chat by using the instant chat/automated attendant located in the bottom right of this page. Our phone number is shown in the footer if you'd simply prefer to give us a call.

Service Repair Request Form