(a) If you wish to return a product for any reason, you must first contact our Customer Service department at firstname.lastname@example.org for a Return Merchandise Authorization (RMA) number before sending your product back to us.
(b) If you are requesting a refund, RMAs will be given within 30 days from the original date of shipment.
(c) If you are requesting an even exchange of our products due to an item being defective, RMAs will be given within 6 months from the original shipment date. However, we retain the right not to service a customer who abuses our return policy system.
(d) Please send your request for an RMA via email to email@example.com to obtain your RMA number and instructions on where to ship your return. No returns will be accepted without a AB Dick Document Solutions Return Merchandise Authorization (RMA) number.
(e) We cannot accept depleted items or items purchased from other retailers. Make sure that you return manuals and accessories with your return. If requesting a refund, please also enclose all promotional items that were included with your order. Also, to expedite your return we request that you enclose a copy of the original order receipt or packing slip as proof of purchase.
(f) After you have received an RMA number from our Customer Service department, you must write the RMA number on the outside of the package under our shipping address. Please do not write any other correspondence to us on the outside of the box. All returned merchandise must be received within ten (10) business days of the issuance of the RMA number and return instructions. Failure to do so could result in a delay or complete forfeiture of a refund, if applicable.
(g) If you are returning an unneeded or wrongly ordered non-defective product, you may be subject to a 15% restocking fee at our discretion. In cases where you return one item that is unneeded or wrongly ordered along with other defective items, we reserve the discretion whether to charge you the 15% restocking fee for the unneeded/wrongly ordered item.
(h) We do not reimburse or refund you for any shipping fees, including return shipping fees. We are not responsible for lost or untraceable return shipments. We strongly recommend that you send your return using a shipping company that provides you with a way to track your package.